What happens if my connection fails on my Trimlight app?
Connection failures in the Trimlight app can usually be resolved by checking your Wi-Fi information, refreshing the app, and restarting the controller. Begin by force closing the Trimlight app, then perform a soft reset on the controller. You should also check the controller’s indicator lights to confirm that the correct green or blue light is showing before attempting to reconnect.
Connection failures can happen for several reasons. If the connection fails while you are completing the initial setup, first confirm that you selected the correct Wi-Fi network and entered the Wi-Fi password exactly as it appears. Wi-Fi passwords are case-sensitive, so check all capital letters, lowercase letters, numbers, and special characters before trying again.
You should also confirm that the Wi-Fi signal is strong enough at the location of the Trimlight controller. A controller installed too far from the router or separated by exterior walls, metal, brick, or other obstructions may have difficulty maintaining a reliable connection. Try standing near the controller with your phone and checking the Wi-Fi signal strength.
Next, force close the Trimlight app so it is no longer running in the background. Reopen the app and attempt the connection again. If the problem continues, perform a soft reset by disconnecting the green power block located at the top of the controller. Leave the controller disconnected for 30 seconds to one minute, then carefully reconnect the power block.
Allow the controller a few moments to restart and reconnect to the network. Force close and reopen the app again to refresh its connection with the controller.
Check the indicator lights on the controller and confirm that the appropriate green or blue light is showing. If the controller still does not connect, verify that your router, Wi-Fi network name, or password has not recently changed. Continued connection problems may require additional troubleshooting from your local Trimlight dealer.