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How do I troubleshoot my Trimlight Select Plus Controller?

These video tutorials can help you troubleshoot common issues with your Trimlight Select Plus controller. The guides cover navigating the device menu, setting up two controllers, and completing a factory reset. Follow the tutorial that matches the issue you are experiencing, and review each step carefully before making changes to your system. Make sure the controller is powered on and that your mobile device has the Trimlight app available. Keeping your phone near the controller can make it easier to follow the instructions and check whether the system responds after each troubleshooting step.

Device Menu Troubleshooting

The device menu contains important information and controls for your Trimlight Select Plus system. This tutorial explains how to access the menu, review the available controller settings, and identify options that may help resolve connection or communication problems.

Use the video as a visual guide while checking the device information shown in your app. Make sure you are working with the correct controller, especially if more than one Trimlight device appears in the menu.

 

Two Controller Set Up

Some Trimlight installations use two controllers to operate different sections or runs of lights. Both controllers must be added and configured correctly so the system can respond through the app as expected.

This tutorial demonstrates how to set up a system that includes two Trimlight Select Plus controllers. Follow the steps shown in the video to identify each unit, add it to the app, and confirm that you are controlling the intended section of lights. Test both controllers after setup to make sure each one responds correctly.

 

Factory Reset

A factory reset may be used when other troubleshooting steps have not resolved the issue or when the controller needs to be returned to its original setup state. Because this is a more extensive reset than simply restarting the controller, follow the video instructions closely and complete each step in the order shown.

After the reset, allow the controller enough time to restart. You may need to reopen the Trimlight app, add the controller again, or reconnect it to your home network before testing the lights.

 

After completing the appropriate tutorial, test the system by turning the lights on, selecting a color, or applying a pattern. If the controller still does not respond, confirm that it has power, force close and reopen the app, and check the network connection. 

For Step by Step instructions on troubleshooting your Select Plus system, go to the following link: Troubleshooting Guide