How do I hard reset my Trimlight Edge control box?
A hard reset may help restore communication with your Trimlight Edge controller when the unit is not responding or when other troubleshooting steps have not resolved the problem. The reset process requires unplugging the controller and holding both control buttons while reconnecting it to power. Before beginning, make sure you have identified your controller correctly and can safely reach the power connection and the buttons on the front of the unit.
Edge System: Begin by unplugging the Trimlight Edge controller from its power source. Once the unit is completely disconnected, locate the plus (+) and minus (-) buttons on the front of the control box.
Press and hold both the plus (+) and minus (-) buttons at the same time. While continuing to hold both buttons, reconnect the controller to its power source. Both buttons should already be pressed before the unit is plugged back in.
Continue holding the buttons while the controller receives power and begins the hard-reset process. Once the controller has powered back on, allow it a few moments to restart before attempting to use the Trimlight Edge app or operate your lights.
When unplugging or reconnecting the system, handle the power connector carefully. Avoid pulling directly on the wires, as this could loosen or damage the connection. Make sure the connector is properly aligned and securely inserted when power is restored.
After the controller has restarted, force close the Trimlight Edge app so it is no longer running in the background. Wait a few seconds, reopen the app, and check whether the controller is responding. You can test the system by turning the lights on, selecting a pattern, or changing the displayed colors.
To determine whether you have an Edge controller or a Select controller, look at the upper-left corner of the control box. An Edge controller has three small indicator lights in the upper-left corner. If those three lights are not present, you have a Select controller. The reset instructions above are specifically for the Trimlight Edge controller.
If the controller still does not respond after the hard reset, carefully repeat the steps and confirm that both buttons were held before power was restored. You should also confirm that the controller is receiving power and that the Trimlight Edge app has been completely restarted. If the problem continues, contact your local Trimlight dealer for additional troubleshooting assistance.