If your Trimlight controller says it's offline, Power or Wi-Fi connection could be the culprit.
If your Trimlight controller says it's offline, that could mean that the router can not see the controller on it's network. The following are potential causes to this.
There is no power going to the controller:
Please look for any of the indicator lights on the controller to whether the power is correctly working on the controller. If there are no lights on the unit, please check to ensure proper power is going to the outlet in which the Trimlight system is plugged into. If there is power at the outlet but the lights are still not illuminated, please contact your original local dealer for a service call by a technician.
Your Wi-Fi router has lost connection to the controller:
Depending on your type of router will depend on its ability to remember the controller or connect to it. Please reset your Wi-Fi router and modem, and restart your Trimlight Mobile App to refresh the software. If this task does not work, please try adding the device again to your network in the same manner you originally added the controller to your network. If this final step does not work, please contact your original local dealer for a service call by a technician.
For added troubleshooting steps: