How do I perform a hard reset on my Trimlight Edge controller box?
A hard reset may help when your Trimlight Edge controller is not responding, is having trouble reconnecting, or needs to be restarted during troubleshooting. The process requires disconnecting the controller from power and holding both control buttons while power is restored. Before beginning, make sure you can safely reach the power connection and the plus (+) and minus (-) buttons on the front of the controller.
Edge System-
Unplug the Trimlight Edge controller from its power source. Once the unit is completely disconnected, press and hold both the plus (+) and minus (-) buttons at the same time. While continuing to hold both buttons, plug the controller back into its power source.
Make sure both buttons are already pressed before reconnecting the unit. Continue holding them as the controller receives power and begins the reset process. Once the unit powers back on, release the buttons and allow the controller a few moments to restart.
After the controller has restarted, force close the Trimlight app on your mobile device so it is no longer running in the background. Reopen the app and check whether the controller reconnects and responds normally. You may also need to reconnect the controller to your Wi-Fi network if your router, internet provider, network name, or Wi-Fi password has recently changed.
When reconnecting the power, confirm that the connector is properly aligned and securely inserted. Do not pull directly on the wires when unplugging the controller. Handle the power connector itself to avoid loosening or damaging the wiring.
If the controller still does not respond after the hard reset, repeat the steps carefully and confirm that both buttons were held before the unit was plugged back in. If the issue continues, contact your local Trimlight dealer for additional troubleshooting assistance.
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