Unplug the green block on top of the Edge and Select controller.
Before beginning, make sure you can safely reach the controller and the small green power block located at the top of the unit. The green block is connected to the red and black power wires and supplies power to the controller.
Carefully pull the green power block vertically out of the top of the Edge or Select controller. Hold the green connector itself rather than pulling directly on the wires. Pulling on the wires could loosen or damage the connection. Once the green block has been removed, the controller should power down.
Leave the controller unplugged for at least 30 seconds and up to one full minute. This gives the controller enough time to completely shut down and clear a temporary connection issue. Do not reconnect the controller immediately, even if the indicator lights turn off right away.
After 30 seconds to one minute has passed, carefully reinsert the green power block into the same connection point at the top of the controller. Make sure the block is properly aligned and securely seated before continuing. Allow the controller a few moments to power back on and reconnect to the network.
Once the controller has restarted, force close the Trimlight app on your mobile device. Simply leaving the app running in the background may not fully refresh the connection. Completely close the app, wait a few seconds, and then reopen it.
After reopening the app, test the system by turning the lights on, selecting a saved pattern, or changing the displayed colors. A soft reset does not erase your saved programming. It only restarts the controller and refreshes the connection between the controller, app, and network.
If the controller still does not respond, repeat the steps and make sure the green power block remained disconnected for the full waiting period. If the issue continues, use the Trimlight troubleshooting guide or contact your local Trimlight dealer for additional help.
